Privacy Policy

My Gold Wallet (MGW), a company incorporated under the laws of UAE, with its registered office at Codart Marketing Management LLC,Saeed tower 2, M floor, SZR DUBAI Our Company is committed to protecting your privacy and ensuring the confidentiality of your data. This Privacy Policy applies to all persons using or accessing any or all products, services, features, or content offered on the internet website www.mygoldwallet.com and/or the mobile application "My Gold Wallet App".

This Privacy Policy is an electronic record in the form of an electronic contract formed under the Personal Data (Privacy) (Amendment) Ordinance ("Hong Kong Privacy Law") and other relevant data protection laws. This Privacy Policy does not require any physical, electronic, or digital signature and is a legally binding document between the User and Us.

This Privacy Policy complies with Regulation (EU) 2016/679 - General Data Protection Regulation (“GDPR”). Any provisions that contradict this policy shall be deemed void and unenforceable. If you do not agree with the terms and conditions of our Privacy Policy, including how we collect or use your information, please do not use or access the Website or App. For any questions or concerns, you may contact our Customer Support Desk at support@mygoldwallet.com.

We may collect the following information:

• Identity Information: Your name, phone number, home address, date of birth, residency, ID information, passport, and other identification documents.
• Contact Information: Your email address and device details.
• Login Information: The login and registration information and settings you choose for the App (including username and password).
• Location Information: Your location data.
• Communications: Information you provide through the App chat or records of discussions if we contact each other.
• Email Details: The email address you use and the contents of your email (including attachments).
• Social Media Information: Public details from your social media profiles (Facebook, Instagram, or Twitter) if you reach out to us via these platforms, and the contents of your messages or posts to us.
• Survey Responses: Answers you provide in surveys.
• Payment Information: Details about payments to and from your account, including payment reasons and beneficiaries’ details.
• Usage Information: Details about how you use our App and Website.

We may collect your information during our relationship with you and will only use your personal information in accordance with applicable data protection laws. We may obtain this information from a variety of sources, including:

• Direct Interactions: When you access or purchase products or services from our Website or App, send emails, attend events, or otherwise provide us with your personal information.
• Third Parties: From advertisers or marketing companies.

We use details about you for the following purposes:

• Service Delivery: To consider your application, including KYC, customer due diligence, and security checks; to provide the services we agreed to in line with our terms and conditions; and to process your transactions.
• Communication: To send you updates and communications about your account and other services you use, to notify you of changes to our services, or to contact you through customer support services.
• Verification: To verify your residential address and handle your inquiries.
• Contractual Obligations: To exercise our rights under contracts we have entered into with you.
• Partner Services: To allow our partners to provide information on their services, if you agree.
• Compliance: To investigate and resolve complaints, to comply with legal obligations, including checking your identity when you sign up, checking your record at immigration and fraud prevention agencies, and preventing illegal activities like money laundering, tax evasion, and fraud.

We need to use your data to comply with the law, including:

• Legal Compliance: Keeping records of information we hold about you in line with legal requirements, adhering to banking laws and regulations, and sharing customer details with regulators, tax authorities, law enforcement, or other third parties as required.
• Contractual Necessity: To process transactions and provide the services agreed upon.
• Legitimate Interests: Ensuring the security and functionality of our services.

Cookies are small pieces of information that your browser stores on your computer when requested by a website. We request your browser to store a cookie when you access our Website and may request your browser to store one or more cookies when you make purchases, request or personalize information, or register for certain services. Unless you explicitly opt to store additional information, our cookies only contain one or more sequential computer-generated identifiers. The cookies that this website requests your browser to store are suffixed with "mygoldwallet.com" and expire at the very latest after 365 days from the date on which they were last updated. Most browsers automatically store cookies by default, but you can choose to refuse or selectively accept certain cookies by adjusting your browser preferences. However, if your browser refuses to store cookies, some features of our Website may not be available to you and some pages may not display properly. You can find information on popular browsers and how to adjust your cookie preferences at the following websites:

• Microsoft Internet Explorer: http://www.microsoft.com/
• Mozilla Firefox: http://www.mozilla.org/
• Google Chrome: www.google.com/chrome

The Website may provide links to third-party websites for your convenience. If you access those links, you will leave our Website. We do not control those websites or their privacy practices, which may differ from ours. We do not endorse or make any representations about third-party websites. This Privacy Policy does not cover the personal data you choose to give to unrelated third parties. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with us; that sharing is governed by that third-party company's privacy policy.

We are committed to protecting the information you provide us. We have implemented security policies, rules, and technical measures to protect the personal data that we have under our control, in accordance with applicable data protection laws. The security measures are designed to prevent unauthorized access, improper use or disclosure, unauthorized modification, and unlawful destruction or accidental loss. We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window. You should be aware that no data transmission over the Internet can be guaranteed as totally secure. Although we strive to protect such information, we do not guarantee the security of any information that you transmit to us over the Internet and you do so at your own risk. If you do not feel it is appropriate to send information electronically, please contact +971 54 279 1765 for an alternative way of conducting business.

Please contact us if you would like to:

• Access Your Data: Request a copy of your personal information that we process about you.
• Rectify Your Data: Request us to amend or update your personal information where it is inaccurate or incomplete.
• Erase Your Data: Request us to delete your personal information where it is no longer necessary for the purpose(s) for which your information was originally collected.
• Restrict Your Data: Request us to temporarily or permanently stop processing all or some of your personal data.
• Object to the Use of Your Data: At any time, object to us processing your personal information where it is based exclusively on our legitimate interests (see above) or for direct marketing purposes.
• Data Portability: Request the receipt or transmission of your personal information to another organization, in a structured and machine-readable format.
• Object to Automated Decision-Making: Request us not to subject you to a decision based solely on automated decision-making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.
• Withdraw Your Consent: Withdraw your consent at any time to the use of your personal information for a particular purpose (where we have asked you for consent to use your information for that particular purpose).

For any of the above, please email us at support@mygoldwallet.com
Subject to any overriding legal obligations, requirements, and/or exemptions, we will endeavor to respond to your request within 30 days of receipt unless we require further information from you. We may ask you to provide proof of your identity.

If you feel that we do not comply with applicable data protection and privacy rules, you may lodge a complaint with a competent data protection authority.

Our Privacy Policy is subject to change at any time without notice. We may change our Privacy Policy from time to time. Any updates to the Privacy Policy will be communicated via email and WhatsApp to users.

In accordance with applicable legislation, Users have the right to access, rectify, and object to data concerning themselves. Users can access and change their Personal Information and preferences through their account page or by contacting us. We will ensure that any Personal Information found to be inaccurate or deficient is corrected or amended as feasible.

For verifying KYC, your ID information, passport, or other identification documents may be collected either from the gallery or captured using the camera.

The information gathered is used to confirm the user's KYC as per the applicable government regulations.

User data will be retained in compliance with government regulations. Users wishing to remove their data must deactivate their account, and the data will be removed from the server, except for the required KYC information, which cannot be deleted due to legal requirements.

If users wish to remove their data, they must deactivate their account. The data will be removed from the server in accordance with the applicable government regulations, except for required KYC information.

If you have any questions, comments, or concerns about our privacy practices or would like to provide feedback on the services offered on the Website/App, please contact our grievance officer: Phone Number: +971 54 279 1765 Email: support@mygoldwallet.com